Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out. Your session on HP Customer Support has timed out. Please sign back in to continue Sign in. Complementary Content. Microsoft System Restore to previous date. Microsoft Windows 10 Media Creation Tool. Cloud Recovery Commercial PCs only. To launch from inside Windows. To launch from outside Windows.
Requires an Internet connection to create installation media. Or Boot to installation media created. Estimated time, dependent on PC specifications and connectivity speed. Restores the PC back to when the last restore point was created. Restores the RTM state of the currently installed version of Windows. Restores to the original software build from when the HP Image was captured.
Restores to the original software build from when the HP Image was uploaded. Restores PC back to the last restore point created. Drivers are received from the Windows Update server. User data pictures, documents, music, videos, desktop shortcuts, etc. The computer might go through several Software Installation screens; this is normal, please do not turn off your computer during this process.
Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up. Protect your computer by reinstalling any virus and security software that was installed before the system recovery. Create recovery media To create the recovery media now, use the following instructions. Only one set of media can be created, so if it has already been created, you cannot create another one.
Search for and open HP Recovery Manager. Click I Accept to the notification that only one set of recovery media can be made. If the size of the USB drive is larger than 32 GB, the extra size on the flash drive might not be usable after the recovery media is created. Please be aware that all data on the selected USB flash drive is lost after the recovery media is created. Select whether to create the recovery media on a USB flash drive or CDs and follow the on-screen instructions.
Factory reset using media you created If you created your own recovery media, you can use it to perform a Factory Reset on your computer. Failure to backup your files results in loss of files and information. After backing up your files, use the following instructions to use the media you created to recover your computer. For detailed instructions, see Disabling Secure Boot in Windows 10 for this document. When prompted to run Recovery Manager from the hard drive or from media , select Run program from media , and then click Next.
Select Factory Reset to erase all the data and information from the hard drive and restore it to the original factory condition. Then click Next. Proceeding without backing up your files results in lost files and information. If you still have not backed up your files, select Backup your files first recommended and follow the on-screen instructions.
The recovery preparation is complete. Click Continue to proceed. System recovery using media you created To recover your system with the media you created, use the following instructions. For detailed instructions, see the Disabling Secure Boot in Windows 10 in this document. Select System Recovery to erase all the files from the hard drive and restore it to the original factory condition. Select Recover without backing up your files and then click Next. If you are using recovery discs, follow the on-screen instructions by inserting the next disc as prompted.
Do not click Cancel. Click Continue when the recovery preparation is complete. Do not turn off your computer during this process. The computer might go through several Software Installation screens. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
If you are able to boot from the Recovery media or not, it is very important to reverse the changes made in the BIOS , this means you need to load the BIOS default settings. Otherwise this may cause instability in the system when making updates recommended by HP.
Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens. Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F Choose menu screens by pressing the left or right arrow keys.
Use the up or down arrow keys to move through the list of items on the menu screen. Press the Enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings.
Press the F10 key to save the changes and exit from a submenu, or press the Esc key to exit from a submenu without saving the changes. Notebooks Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options , and then press Enter.
Use the down arrow key to select Secure Boot , press Enter , and then use the down arrow key to modify the setting to Disable and press Enter. Use the arrow keys to select Legacy Support and press Enter , and then use the arrow keys to modify the setting to enable and press Enter. Press F10 to accept the changes and exit or use the left arrow key to select the Exit , use the down arrow key to select Exit Saving Changes and then press Enter to select Yes.
Type the code shown on the screen, and then press Enter to confirm the change. If you are still unable to start from the recovery media, even after disabling secure boot and enabling legacy support, try to perform a recovery using HP Recovery Manager.
Privacy Statement. HP Cloud Recovery Tool. See System Requirements. Available on PC. Show More. People also like. HP System Information Free. Dell Product Registration Free.
Nero Score - the real-world PC performance benchmark Free. Rufus Free. And at these moments, HP recovery disk is what you need as it can help you perform a system recovery. HP recovery disk is the software you would need to perform a system recovery. It is most helpful if you want to clean up your computer disk from everything i.
What you get in return after the restoring is a completely free computer disk with performance as good as it can be. HP recovery disk is a bootable program so it can be run without any intact or running operating system. The steps to run HP recovery disk are:. Step 1: Insert the HP recovery disk, turn off the computer and turn on it again.
Step 2: Press the Esc key repeatedly until the Startup Menu opens. Press F9 to open Boot Device Options. Step 4: When prompted to run Recovery Manager, select Run program from media. Step 6: If you haven't backed up your data, choose "Back up your files first" , otherwise click "Recover without backing up your files". Step 7: Follow the on-screen instructions. Wait patiently during the recovery preparation.
Step 8: Finish the next steps and do not interrupt the process as the computer restarts multiple times during the recovery and installation process. With a recovery disk, one can return the computer to a previous or original configuration. The steps to create HP recovery disk slightly differ between different operating systems.
Before getting started, disconnect your computer from the Internet, close all other programs and do not use it for other work during the creating process.
Then search for and open HP Recovery Manager.
0コメント